THE JUNGLE HELP DESK
FAQs, Shipping & Plant Delivery
Everything you need to know about ordering plants, delivery, tracking, plant care and what happens when your new Jungle arrives.
Tracking details are sent once your order has been dispatched.
TRACKING & DELIVERY INFO →NEED AN ANSWER QUICKLY?
Start Here
Send us photos so we can see what has happened and help resolve it.
WHERE IS IT? Track Your OrderA tracking link is emailed once your order has been dispatched.
IT'S HERE Your Plant Has ArrivedUnpack it promptly and give it time to settle into its new home.
STILL STUCK? Ask the JungleIf your question is not answered here, get in touch.
PLANTS THROUGH THE POST
Packed Like Something Living Is Inside
Because there is.
Each plant is checked before it leaves us, then carefully wrapped and protected for its journey.
Orders are sent using tracked and insured delivery services so you can follow your plants on the way to your door.
FROM OUR JUNGLE TO YOURS
What Happens After You Order?
Explore the Jungle, pick your plant and add it to your basket.
If something is out of stock, add it to your wishlist for restock updates.
Plants are inspected for health and quality before being wrapped in protective packaging.
Your order is dispatched using tracked and insured Royal Mail delivery.
Tracking details are sent once available.
SHIPPING DETAILS
The Useful Delivery Bits
Shipping is calculated at checkout based on the size and weight of your order.
All dispatched orders receive tracking, with the tracking link sent by email.
Depending on the delivery service, the parcel may be left safely or another delivery attempt may be made.
Free local collection is available from the collection locations offered at checkout.
We currently ship plants within the UK only.
SOMETHING NOT RIGHT?
Plant Arrived Damaged?
We take care when packing plants, but they are still living things travelling through a delivery network.
If something arrives damaged, contact us within 48 hours of receiving your order and include clear photos of the damage.
YOUR NEW PLANT IS HERE
Unbox. Check. Let It Settle.
Unpack your plant as soon as reasonably possible after delivery.
Move it into a suitable position with the right light and watering conditions for that particular plant.
Some plants can look a little stressed after travelling. Give them time to acclimate before assuming something is wrong.
Light, watering, humidity and practical care guidance.
OPEN A-Z CARE GUIDES →FREQUENTLY ASKED QUESTIONS
Everything Else You Might Want to Know
Can I cancel or change my order? +
Yes, as long as the order has not yet been dispatched.
Contact us as soon as possible if you need to make a change or cancel.
Once an order has shipped, changes or cancellations are no longer possible and a return would be required.
Do you ship plants outside the UK? +
Not currently.
At the moment we ship within the UK only.
How do you ship your plants? +
Plants are carefully packed using protective packaging designed to help keep them secure during transit.
Orders are sent using tracked and insured delivery services.
What are your delivery fees? +
Delivery charges are calculated based on the size and weight of the order.
The shipping price will be shown at checkout.
Can I track my order? +
Yes.
Orders are sent with tracking, and a tracking link is emailed after dispatch.
What happens if I’m not home when my order arrives? +
The delivery partner may leave the parcel in an appropriate safe place or attempt another delivery.
Follow the instructions provided by the carrier if you need to rearrange delivery.
How do I care for my plant? +
Plant listings include care information, and our website also has detailed plant care guidance.
If you are unsure, you can also contact us or join the Oh Shoot! plant community for help.
EXPLORE A-Z CARE GUIDES →Are your plants safe for pets? +
Some houseplants can be toxic to pets.
Check the individual product description for relevant information or ask us if you are unsure.
Plants such as Calatheas, Boston Ferns and Parlour Palms are examples of pet friendly options.
SHOP PET SAFE PLANTS →What if I can't find the plant I’m looking for? +
Tell us what you are looking for.
We can often source rare and harder to find plants through our supplier and grower network.
ASK THE PLANT GENIE →What should I do when my plant arrives? +
Unpack it promptly and position it somewhere appropriate for its light requirements.
If the plant looks stressed after its journey, allow some time for it to acclimate.
Do you offer gift options? +
Yes.
We offer gift cards, gift wrapping and the option to include a personalised message.
Let us know at checkout when the order is a gift.
STILL CAN'T FIND THE ANSWER?
Ask Us
Sometimes the question does not fit neatly into an FAQ.
Send us a message and we’ll help where we can.
MORE JUNGLE HELP
Useful Places to Go Next
FROM OUR JUNGLE TO YOURS
Packed Carefully. Tracked All the Way.
Now all that is left is deciding which plant is joining your Jungle next.