GO GREEN!
Houseplants aren't just adorable room decorations; they're nature's little superheroes. They zap away toxins, improving your indoor air quality. Are you feeling stressed or overwhelmed? Fear not! These leafy pals are here to save the day, bringing calm and zen vibes to your space.
Boost your productivity with their superpowers that enhance focus and brainpower. No more procrastination nation. Elevate your mood and catch some extra oxygen as they breathe life into your home. So, join the plant party and enjoy the ultimate connection with nature right in your own home! Take a look below for answers to our most commonly asked questions and more information about shipping!
FAQs
What is Oh Shoot!?
Oh Shoot! is an online plant paradise that offers a wide variety of beautiful and healthy plants to bring the wonders of nature into your home.
We take pride in providing a curated selection of plants, from easy-care succulents to lush tropicals, catering to both seasoned plant enthusiasts and first time plant parents alike.
I’ve killed plants before, how can you help me to keep them alive?
Don't worry, we're here to help you become a successful plant parent!
Our website features detailed care guides for each plant, offering essential tips and tricks for proper care.
Additionally, we are starting a plant community where you can share best tips and ask for advice along the way!
I cannot find the plant I want listed online
If you cannot find the specific plant you're looking for, please reach out to us! We constantly update our inventory and might have what you're seeking available in our stock. Alternatively, our team can assist you in finding a suitable alternative or special ordering the plant you desire.
What payment methods do you accept?
We accept various secure payment methods, including major credit cards, debit cards, and PayPal, to ensure a smooth, safe and secure checkout process for our customers.
Are your plants easy to maintain?
At OhShoot!, we prioritise offering a diverse range of plants that are suitable for all experience levels.
Our website provides detailed care information for each plant, making it easy for you to select and care for plants that match your lifestyle and skill level.
How do you ensure the quality of your plants?
We source our plants from reputable and trusted growers who share our commitment to providing top-quality plants.
Each plant undergoes rigorous inspection and care before being shipped to ensure that it arrives at your doorstep in excellent condition.
Do plants come with relevant passports?
Yes, all necessary paperwork, including phytosanitary certificates are provided to comply with regulations.
Will you pot the plant for me?
For a convenient shopping experience, some of our plants come pre-potted.
However, if you prefer to pot your plant yourself, we provide detailed potting instructions to guide you.
How do I repot a plant?
If your plant outgrows its current pot, our website features a helpful guide on repotting plants.
This step-by-step resource will ensure a smooth transition for your green friend to its new home.
I'm going on holiday, will my plants survive?
We understand that vacations are essential, so we offer tips on how to care for your plants while you're away.
Proper preparation will help ensure your plants stay happy and healthy in your absence.
How do I make my plants thrive?
Our care guides provide comprehensive information on light, water, humidity, and fertilising needs, as well as troubleshooting tips to keep your plants thriving. Remember, a little love and attention go a long way!
Do you offer student or blue light discount?
Yes, we appreciate our students and NHS workers! We offer special discounts for both students and blue light cardholders.
Simply provide the required verification during checkout to take advantage of the discount.
How do I get in touch?
You can reach us through our contact page on the website.
Our friendly team is always ready to assist you with any queries or concerns.
I cannot find my question listed here
If your question isn't listed, don't hesitate to get in touch with us. We are more than happy to answer any questions and provide the assistance you need to ensure the best plant shopping experience at OhShoot!
SHIPPING INFORMATION
How does delivery work?
We offer fast and reliable delivery service for your plants. Once you place your order, our dedicated team carefully prepares and packages your plants for shipment.
Your new green friends are then sent on their way to your doorstep through trusted delivery partners.
How much does shipping cost?
The shipping cost varies depending on your location and the size of your order. During the checkout process, you'll be able to view the shipping charges before finalising your purchase.
Do you offer free shipping?
Yes, we offer free shipping on orders over £50.
Keep an eye out for our free shipping promotions, as we love to make your plant shopping experience even more enjoyable!
Where do you deliver to?
We deliver nationwide to most locations.
However, some remote areas may have limited delivery options. You can check the available delivery areas during the checkout process.
How long does shipping take?
Our estimated shipping times are provided during checkout and are based on your location.
Generally, most orders arrive within 3-5 working days, but factors like weather conditions and peak seasons may cause slight delays.
My shipment is running late, what is happening?
We apologise for any delays you may experience. Please be assured that our team is actively monitoring your shipment's progress.
In some cases, unexpected events like weather delays or courier challenges may cause slight delays. If you have concerns, our team is always here to assist you.
How do you ensure plants are safe when shipping?
The health and safety of your plants are our top priority. Our expert team carefully packages each plant with protective materials to ensure they arrive in pristine condition.
We work with reputable delivery partners who specialise in handling live plants to ensure their safe journey to your home.
Do you offer express delivery?
Yes, we offer express delivery options for those who wish to receive their plants quicker!
During the checkout process, you'll have the option to select express delivery if this service is available in your area.
My order arrived damage, what do I do?
We're sorry to hear about the issue with your order. Please take photos of the damaged plants and packaging and contact our team immediately.
We'll promptly assist you in resolving the situation and ensuring your satisfaction.
