Shipping & Collection Policy

Last updated: 28 September 2026

We want your plants to arrive in good condition and your delivery options to be clear before you order. This page explains how we prepare and send orders from Oh Shoot! Plants.

UK plant delivery

We send plants using a 24 hour tracked and insured delivery service. Shipping costs are based on plant height:

Plants up to 45cm: £5.99
Plants over 45cm and up to 61cm: £6.99
Plants over 61cm and up to 150cm: £13.99

The delivery charge for your order is shown at checkout before you pay. If you are ordering multiple plants or an item outside these sizes, the available delivery options and final charge will be shown at checkout. If no suitable option appears, please contact us before ordering.

We currently deliver to UK addresses where a delivery option is available at checkout. We do not offer international shipping at present.

Dispatch and delivery times

Please allow up to three working days for dispatch. Once dispatched, your order is sent using a 24 hour tracked and insured service.

The 24 hour service refers to the carrier’s delivery aim after dispatch, not 24 hours from the time you place your order. Carrier delays, weather and other circumstances can occasionally affect arrival times. If we expect a significant delay before dispatch, we will contact you and explain your options.

We will email you a dispatch confirmation and tracking details when your parcel is on its way. Tracking can take a little time to update after the carrier collects it.

How we pack your plants

We check plants before they leave the Jungle and pack them protectively using bubble wrap, corrugated cardboard and an eco friendly cardboard box. The packaging helps keep your plants secure during their journey.

Very hot or cold weather can affect live plants in transit. If conditions mean we cannot safely dispatch your order as planned, we will contact you about the delay and the options available.

Collecting from the Jungle

If collection is available for your order, you can select it at checkout. We will let you know when it is ready. Please wait for that confirmation before travelling to the shop, and bring your order confirmation or order number when you collect.

Check your delivery address

Please check your address and contact details carefully before completing your order. If you spot a mistake, email hello@ohshootplants.co.uk as soon as possible with your order number and the correct details. We will do our best to update the order before dispatch.

When your parcel arrives

Please open parcels containing live plants as soon as you reasonably can. Remove the protective packaging, check the contents and give your plants a suitable place to settle after travelling.

If anything has arrived damaged, is missing or does not match your order, email hello@ohshootplants.co.uk as soon as possible. Please include your order number and, if you can, clear photographs of the item and packaging. Photographs help us investigate quickly, but your statutory rights are not affected if you cannot provide them.

Delayed or missing deliveries

If tracking has stopped updating, your parcel is marked as delivered but you cannot find it, or your order has not arrived when expected, contact us at hello@ohshootplants.co.uk. We will investigate with the carrier and work with you to resolve it. You do not need to pursue the carrier yourself before contacting us.

Changes and cancellations

If you need to change your order or delivery details, contact us as soon as possible. Once an order has been dispatched, we may not be able to change its address or contents. This does not affect your rights under UK consumer law.

Contact us

For any delivery or collection question, email hello@ohshootplants.co.uk and include your order number where possible.